Shipping & Returns

SHIPPING:

Orders are still being filled during the Covid-19 shutdown. We will be processing orders once or twice a week. Also, shipping time is not guaranteed. For more info, please contact us at info@hobbyplex.com or call at 416-421-1850

Please note: Currently, we are having issues with our shipping module. Please contact us for shipping quotes. 

All items are usually shipped within 2  business days provided that credit card and address are verified. 

For international orders, please note: If you chose Small Packet Air or Surface, there is no tracking available. Also, Small Packet Surface can take up to 12 weeks to arrive.

Shipping is recalculated during processing and you are given the lowest price.

We can give you a shipping cost quote on multiple items, just email us with the product numbers that you are interested in. Very small items can often be put into a padded envelope, please contact us. 

Your credit card is processed manually and is not charged automatically at the time of placing your order.

We accept PayPal, just contact us with your request and we will invoice you.

Your credit card statement will reflect a payment made to John's Photo & Hobby

If the billing address you give us does not match with your credit card company, we will not ship your order. 

In the Toronto area? You can arrange to pick your items up, contact us.

Items that are very small (and under $100.00 Canadian) can usually be shipped via small packet post for International and US addresses only. This is a much more economical method. Please contact us for a quote.

We can also send some items in an envelope using regular mail. This is ideal for small parts.

Please contact us for a quote.

We strive to ship your items as quickly as possible. If you have any questions, please contact us.

info@hobbyplex.com

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